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  Pasha Bank


PASHA Bank is one of Azerbaijan’s leading corporate banks. Established in 2007, we offer all major financial services, including investment banking, trade financing and asset management to a range of clients, from large corporates to small and medium enterprises. The Bank works particularly closely with companies operating in the non-oil sectors of the economy, including agriculture, transportation, construction and retail, which are vital for helping Azerbaijan to diversify its economy.

Customer Service Representative:

Date added: 04.01.2018

Position: Customer Service Representative

Category: Accounting, Finance & Banking

Work experience: 2+

Description:

 

PURPOSE OF THE JOB:

Responsible for Customer Services provision in the Branch, in compliance with highest level of Standards.


MAIN ROLES & RESPONSIBILITIES:


Provision of various range of banking services & products to the customers through different communicating channels within agreed deadlines & with highest level of standards; 
Consultation customers regarding the most suitable banking products and seeking opportunities for cross-selling;
Maintaining proper documents flow (including customer records) & archiving in accordance with approved policies & procedures;
Completing all relevant documentation and reports accurately and within agreed deadlines;
Identifying and referring any possible fraudulent transactions and incidents;
Building and maintaining positive relationships with customers to encourage customer retention;
Acting with highest level of integrity;
Acting in accordance with Operational Risk framework;


SKILLS:

No less than 2 (two) years experience in related position;
Education: Economics, Mathematic, Technical;
Fluent in Azerbaijani, Russian, English (both verbal and written);
Good knowledge skills in MS office programs;
Problem Analysis and Problem-Solving;
Frequent coordination, communication,service quality.

HOW TO APPLY:

interested candidates are required to submit: 

CV to recruitment@pashabank.az;
Put "Customer Service Representative" in the subject line;

Attention: The candidates will go through initial CV screening review. Only shortlisted candidates will be contacted.




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